FREQUENTLY ASKED QUESTIONS

WHEN DO I RECEIVE TRACKING INFORMATION?

Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.

RETURN/EXCHANGE POLICY

ALL SALES ARE FINAL.

We Do Not have a Return or Exchange Policy unless there is a mistake on our behalf, we will make the  changes to correct it immediately.

NO REFUNDS/NO EXCHANGES /NO CANCELATIONS

HOW DO I MAINTAIN MY HAIR?

Seal your weft, shampoo and condition your hair at least once a month, shampoo and condition deep wave hair before you unravel the bundles, be sure to tie your hair down at night. 

WHAT TO DO TO PREVENT SHEDDING?

All hair including your natural hair is gonna give a bit of shed when combing. We recommend seeking a professional to maintain up keep. Gently comb or brush your hair from bottom to top with a wig brush , We recommend you sealing your wefts with weft sealer.

CAN BUNDLES/WIGS BE COLORED?

Yes it can. We kindly recommend seeking a PROFESSIONAL STYLIST for assistance & Dye job tips.

HAIR TIP: When coloring HAIR we recommend not using BW-2 to color hair. FOR BEST RESULTS PLEASE SEEK A PROFESSIONAL .