Shipping & Return Policy

Tracking information will be sent via email as soon as your order is ready to go out in the mail. 

All orders are shipped using USPS.

There is a turn around time of 3-14 days for all custom wig orders.

All ready to ship wigs will ship once payment is verified 24-48 hours after order is placed. 

We have a NO REFUNDS/EXCHANGE POLICY. Please ensure you're ordering the correct item and review the description of the item before checking out. 

If there is a mistake or defect we will take steps to have the issue rectifed or to replace the item after you notify us immediately after receiving the item with 24 hours via email at 
www.starqualityhaircollection.com

Refunds are granted at the sole discretion of management. If a refund is granted the cost of the item will be refunded excluding taxes and shipping and a 30% restocking fee would be applied.

All SALES ARE FINAL. Once an order has been placed there will beno cancellation of that order.

By placing an order you agree fully that you have read and understood all of the provisions stated above and you agree with them fully and have agreed to be bound by such provisions.